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<p class="MsoNormal"><span style="color:black">Are you looking for training on how to handle conflict? If so, then add this upcoming webinar from WebJunction on your calendar for September.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">WebJunction has a variety of monthly live webinars as well as a large catalog of self-paced online courses available to all members of the Michigan library community, no matter your library type. Visit
<a href="http://www.webjunction.org">www.webjunction.org</a> to get started today.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:black">Growing Through Conflict: Healthy Workplace Communication<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:black">Thursday, September 10, 2015 - 3 pm Eastern - 60 min<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Registration: </span><span style="color:#1F497D"><a href="http://www.webjunction.org/events/webjunction/growing-through-conflict.html">http://www.webjunction.org/events/webjunction/growing-through-conflict.html</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">We are all so busy! Who has time to deal with conflicts? When conflict occurs, and we are confronted with a colleague, library patron, supervisor, or board member who is frustrated and upset, it can be tempting
to identify a quick fix. However, when we do take the time to practice clear communication to uncover what people really need, we can get to better outcomes. Healthy communication involves:<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:black">Actions that show you are really listening<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:black">Communication with people who are angry or upset in a way that their needs can be addressed and resolved<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:black">Knowing your own emotions and needs, and effective ways to express them<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Practicing healthy communication skills will boost your self-confidence and contribute to a happier workplace.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Presented by: <b>Anna Shelton,</b> Project Coordinator, WebJunction<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:9.0pt">~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Shannon D. White<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Library of Michigan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">702 West Kalamazoo, P.O. Box 30007, Lansing, MI 48909-7507<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Ph: 517-373-9489; Fax: 517-373-5700<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Toll free: 877-479-0021<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><a href="mailto:whites29@michigan.gov"><span style="color:blue">whites29@michigan.gov</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><a href="http://michigan.gov/libraryofmichigan"><span style="color:blue">http://michigan.gov/libraryofmichigan</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal">Nourishing Michigan’s Future…during school and during the summer! Encourage Michigan’s children to Meet Up and Eat Up – and Read Up! Find the Summer Food Service Program site nearest you at: <a href="http://www.michigan.gov/sfsp"><span style="color:windowtext">www.michigan.gov/sfsp</span></a><o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#8064A2"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
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