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<p class="MsoNormal"><span style="color:black">Are you providing <i>Extreme Customer Service, Every Time</i> in your library? The WebJunction course catalog features this self-paced course presented by Gretchen Caserotti, who provides practical and actionable
ideas that can help your library, whether small or large, commit to excellent customer service. Create a
<a href="http://learn.webjunction.org/">free WebJunction learner account</a> today to access the course, and you’ll also find a wide range of course topics to support your work. Take courses when your time permits, and earn completion certificates as you finish
each course.</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:14.0pt;color:black">Highlighted content from WebJunction</span></b><b><span style="font-size:10.0pt;color:#1F497D"><o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:black"><a href="http://www.webjunction.org/news/webjunction/stories-of-health-happening-in-your-libraries.html">Stories of Health Happening in Your Libraries</a> - get inspired by these
</span>examples of libraries supporting their patrons with health information, sent to us over the past two years. If you have a story to share, please send it our way!<span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><a href="http://www.webjunction.org/news/webjunction/game-on-bring-the-best-of-board-gaming-to-your-library.html">Game on! Bring the Best of Board Gaming to Your Library</a> - learn from John Pappas, Library Manager at Bucks County
Library, and Marti Fuerst, Librarian at Large from Omaha, Nebraska, about how to plan board gaming activities for your community that tap into the creativity, interactivity, and energy that patrons increasingly enjoy at their libraries.<span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">April <span style="color:black">
Webinar</span><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:black">The Community Connector: Referring Social Services at the Library<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-align:justify"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span style="color:black">Tuesday, April 21, 2015
</span><span style="font-family:"Arial",sans-serif;color:black">♦</span><span style="color:black"> 2 pm Eastern /
<strong><span style="font-family:"Calibri",sans-serif;font-weight:normal">11 am Pacific
</span></strong></span><span style="font-family:"Arial",sans-serif;color:black">♦</span><span style="color:black"> 60 min
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify">Registration: <a href="http://www.webjunction.org/events/webjunction/community-connector.html">
http://www.webjunction.org/events/webjunction/community-connector.html</a><o:p></o:p></p>
<p class="MsoNormal" style="text-align:justify"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:black">Every day, patrons enter libraries around the country with questions about health, housing, employment, counseling and other essential human services. And libraries are there to make these
crucial connections for them. Many libraries are now exploring ways to expand their role as connector to community social services through resources such as webpages, mobile apps, and databases. These services might refer somebody to a free meal, legal assistance,
support groups, and much more. Join us to hear examples of how referral services and resources have augmented the social services connections that contribute to community vitality.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in">This webinar is hosted in collaboration with
<a href="http://techsoupforlibraries.org/">TechSoup for Libraries</a>.<span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:black">Can’t attend the live session? Don’t worry. All webinars are archived and included in the
</span><span style="color:#1F497D"><a href="http://learn.webjunction.org/">WebJunction course catalog</a>
</span><span style="color:black">so you can watch when your schedule permits and receive a certificate of attendance.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">May Webinar<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b><span style="color:black">Workforce Literacy: Supporting Job Seekers in Your Community<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-align:justify"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span style="color:black">Wednesday, May 6, 2015
</span><span style="font-family:"Arial",sans-serif;color:black">♦</span><span style="color:black"> 2 pm Eastern /
<strong><span style="font-family:"Calibri",sans-serif;font-weight:normal">11 am Pacific
</span></strong></span><span style="font-family:"Arial",sans-serif;color:black">♦</span><span style="color:black"> 60 min
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify">Registration: <a href="http://www.webjunction.org/events/webjunction/workforce-literacy-supporting-job-seekers.html">
http://www.webjunction.org/events/webjunction/workforce-literacy-supporting-job-seekers.html</a>
<o:p></o:p></p>
<p class="MsoNormal" style="text-align:justify"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in;text-align:justify">As job seekers of all kinds continue to come to the library for resources and support, libraries continue to find new ways to respond to this essential community need. Workforce literacy impacts
a variety of patrons, including ex-offenders reentering the workforce, small businesses looking to grow, young first time job seekers, military personnel and veterans, and older adults seeking new skills to stay in the workforce.
<a href="http://www.worksc.org/">Work SC</a> brings a comprehensive, yet accessible, set of tools to South Carolina residents through the State Library, and Jason played no small part in making it happen. Find out how your library, large or small, can adapt
these service models and partnerships to provide the resources and support your local community needs to thrive in today’s workforce.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in;text-align:justify"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in;text-align:justify">Presented by: <strong>
<span style="font-family:"Calibri",sans-serif">Jason Broughton</span></strong>, Outreach Coordinator, South Carolina State Library, and
<a href="http://lj.libraryjournal.com/2015/03/people/movers-shakers-2015/jason-broughton-movers-shakers-2015-educators/">
2015 Library Journal Mover & Shaker</a><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in;text-align:justify"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="color:black">Can’t attend the live session? Don’t worry. All webinars are archived and included in the
</span><span style="color:#1F497D"><a href="http://learn.webjunction.org/">WebJunction course catalog</a>
</span><span style="color:black">so you can watch when your schedule permits and receive a certificate of attendance.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#1F497D">~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Shannon D. White<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Library of Michigan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">702 West Kalamazoo, P.O. Box 30007, Lansing, MI 48909-7507<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Ph: 517-373-9489; Fax: 517-373-5700<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D">Toll free: 877-479-0021<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D"><a href="mailto:whites29@michigan.gov"><span style="color:blue">whites29@michigan.gov</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D"><a href="http://michigan.gov/libraryofmichigan"><span style="color:blue">http://michigan.gov/libraryofmichigan</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-family:"Times New Roman",serif;color:#8064A2">Each April, Michigan celebrates the Month of the Young Child. Go to
<a href="http://www.miaeyc.org">www.miaeyc.org</a> to learn more. <o:p></o:p></span></i></b></p>
<p class="MsoNormal"><b><span style="color:#8064A2"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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