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<p class="MsoNormal">Hi Robert,<o:p></o:p></p>
<p class="MsoNormal">Thank you for your question. Our process in forwarding patrons on to collections are as follows<span style="color:#1F497D">:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify">The following notices are sent prior to collections:<o:p></o:p></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:.4pt;margin-left:103.5pt;mso-add-space:auto;text-align:justify;text-indent:-40.5pt;line-height:115%;mso-list:l1 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>2 Days before material is due - Courtesy Notice (email only)<o:p></o:p></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:.4pt;margin-left:103.5pt;mso-add-space:auto;text-align:justify;text-indent:-40.5pt;line-height:115%;mso-list:l1 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>4 Days late- Overdue Notice <o:p></o:p></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:.4pt;margin-left:103.5pt;mso-add-space:auto;text-align:justify;text-indent:-40.5pt;line-height:115%;mso-list:l1 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>10 Days late – Overdue Notice <o:p></o:p></p>
<p class="MsoNormalCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:.4pt;margin-left:103.5pt;mso-add-space:auto;text-align:justify;text-indent:-40.5pt;line-height:115%;mso-list:l1 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>21 Days late - Billing Notice <o:p></o:p></p>
<p class="MsoNormalCxSpLast" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:.4pt;margin-left:103.5pt;mso-add-space:auto;text-align:justify;text-indent:-40.5pt;line-height:115%;mso-list:l1 level2 lfo1">
<![if !supportLists]><span style="font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span lang="EN" style="color:#0C0C0C">45 Days late - Account is referred to Unique and $10 non-refundable fee</span></b><b><o:p></o:p></b></p>
<p class="MsoListParagraphCxSpFirst" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:.4pt;margin-left:121.5pt;mso-add-space:auto;text-align:justify;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Wingdings"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN" style="font-size:11.0pt;color:#0C0C0C">Balance is minimum $35 and material is 45 days overdue</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:.4pt;margin-left:121.5pt;mso-add-space:auto;text-align:justify;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Wingdings"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Day 22, 43 & 85 notices sent from Collections after initial 45 day notice<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:.4pt;margin-left:121.5pt;mso-add-space:auto;text-align:justify;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Wingdings"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Day 57-70 & 90-112 phone call attempts from collection agency<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:.4pt;margin-left:121.5pt;mso-add-space:auto;text-align:justify;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Wingdings"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span lang="EN" style="font-size:11.0pt;color:#0C0C0C">150 Days past material due date, patron is credit reported by Unique</span></b><b><span style="font-size:11.0pt"><o:p></o:p></span></b></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:.4pt;margin-left:81.0pt;mso-add-space:auto;text-align:justify;text-indent:-.25in;mso-list:l2 level2 lfo3">
<![if !supportLists]><span style="font-size:11.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt"> A non-negotiable $10 collection fee (this fee cannot be waived) will be added to the account.
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:.4pt;margin-left:81.0pt;mso-add-space:auto;text-align:justify;text-indent:-.25in;mso-list:l3 level2 lfo4">
<![if !supportLists]><span style="font-size:11.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">A block is also placed on the account and cannot be removed by Circulation Assistants. The block will come off the account 24 to 48 hours after the collection company receives payment full payment
of balance due on account.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:.4pt;margin-left:81.0pt;mso-add-space:auto;text-align:justify;text-indent:-.25in;mso-list:l3 level2 lfo4">
<![if !supportLists]><span style="font-size:11.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">The collection agency does not report the patron to the credit reporting agencies unless the collection period has exceeded 120 days.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:.4pt;margin-left:81.0pt;mso-add-space:auto;text-align:justify;text-indent:-.25in;mso-list:l3 level2 lfo4">
<![if !supportLists]><span style="font-size:11.0pt;font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt">Patrons must pay their fines down to zero in order to have collection agency contact suspended and borrowing privileges restored.</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards,<o:p></o:p></p>
<p class="MsoNormal">Dolores<o:p></o:p></p>
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<p class="MsoNormal"><b>Dolores Graddy</b><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Holds Assistant II Circulation Services<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Canton Public Library<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt"><a href="http://www.cantonpl.org/"><span style="color:blue">www.cantonpl.org</span></a>
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<p class="MsoNormal"><span style="font-size:8.0pt">1200 S. Canton Center Rd., Canton, MI 48188</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt">734-394-1300</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:michlib-l-bounces@mail2.mcls.org">michlib-l-bounces@mail2.mcls.org</a> [<a href="mailto:michlib-l-bounces@mail2.mcls.org">mailto:michlib-l-bounces@mail2.mcls.org</a>]
<b>On Behalf Of </b>Robert Chartrand<br>
<b>Sent:</b> Monday, November 03, 2014 10:51 AM<br>
<b>To:</b> <a href="mailto:michlib-l@mcls.org">michlib-l@mcls.org</a><br>
<b>Subject:</b> [Michlib-l] Sending Patrons to Collections<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif"">Hello Everyone,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif"">Quick question: what are your library's policies on sending patrons to a collection agency? How many fines must they owe and for what length of time? Do they only get sent
when they have items checked out? That sort of thing.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif"">Thank you in advance!<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:3.75pt"><span style="font-family:"Segoe UI","sans-serif"">Robert Chartrand</span><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:3.75pt"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif"">Circulation Supervisor<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:3.75pt"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif"">East Lansing Public Library<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:3.75pt"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif"">517-351-2420 (Library)<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:3.75pt"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif"">517-319-6943 (Office)<o:p></o:p></span></p>
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