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<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: 'Calibri'; COLOR: #000000">
<DIV>I have had that happen here in Lewiston twice.</DIV>
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<DIV> </DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV style="font-color: black"><B>From:</B> <A title=AMPALMER@oaklandcc.edu
href="mailto:AMPALMER@oaklandcc.edu">Palmer, Anne M</A> </DIV>
<DIV><B>Sent:</B> Thursday, October 2, 2014 11:34 AM</DIV>
<DIV><B>To:</B> <A title=mooretj2013@gmail.com
href="mailto:mooretj2013@gmail.com">'Thomas Moore'</A> ; <A
title=michlib-l@mcls.org href="mailto:michlib-l@mcls.org">michlib-l@mcls.org</A>
</DIV>
<DIV><B>Subject:</B> Re: [Michlib-l] MeLCat Request Drops</DIV></DIV></DIV>
<DIV> </DIV></DIV>
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<P class=MsoNormal><SPAN
style='FONT-SIZE: 11pt; FONT-FAMILY: "Calibri","sans-serif"; COLOR: #1f497d'>We
have had items returned as not requested but the paging slip shows it was truly
requested. Also had a few patrons say their request was cancelled but not
by them.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style='FONT-SIZE: 11pt; FONT-FAMILY: "Calibri","sans-serif"; COLOR: #1f497d'><o:p></o:p></SPAN> </P>
<P class=MsoNormal><B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"'>From:</SPAN></B><SPAN
style='FONT-SIZE: 10pt; FONT-FAMILY: "Tahoma","sans-serif"'>
michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org] <B>On Behalf Of
</B>Thomas Moore<BR><B>Sent:</B> Thursday, October 02, 2014 11:25
AM<BR><B>To:</B> michlib-l@mcls.org<BR><B>Subject:</B> [Michlib-l] MeLCat
Request Drops<o:p></o:p></SPAN></P>
<P class=MsoNormal><o:p></o:p> </P>
<DIV>
<DIV>
<P class=MsoNormal>Are any other libraries having trouble with MeLCat requests
being dropped from patron accounts?<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><o:p></o:p> </P></DIV>
<DIV>
<P class=MsoNormal>We have been getting more and more complaints from patrons
over the past several weeks about their requests disappearing from their MeLCat
accounts. It seems to be happening before items are in transit, but we are not
receiving any notice that the holds have been cancelled. We are hearing about it
so often and it has been happening so much more lately that it is clear that it
is not just patron error. Has anyone else been having the same
issue?<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><o:p></o:p> </P></DIV>
<DIV>
<P class=MsoNormal>Thanks for your input,<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><o:p></o:p> </P></DIV>
<DIV>
<P class=MsoNormal>Thomas Moore<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal>Adult Services Librarian<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal>Delta Township District Library<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal>5130 Davenport Dr.<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal>Lansing, MI 48917<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal>517-321-4014 x603<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><A
href="mailto:tmoore@dtdl.org">tmoore@dtdl.org</A><o:p></o:p></P></DIV></DIV></DIV>
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<HR>
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