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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">I have had complaints from patrons on In Transit MeLCat items dropping from accounts, but have not been able to verify these reports at this time, so no help ticket has been
submitted. These reports have happened in the last two weeks. We are an Innovative library, just FYI if that’s a factor in any system issues.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">I am copying this to the melcat listserv as well for wider responses.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Thanks for starting this discussion, in case there is a larger system problem!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Heather Goupil, MeLCat Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Capital Area District Libraries - Administration<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">401 S. Capitol Avenue, Lansing, MI 48933<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">517-334-1531 |
<a href="mailto:goupilh@cadl.org">goupilh@cadl.org</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"><a href="http://www.cadl.org/">www.cadl.org</a> | zv194<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org]
<b>On Behalf Of </b>Thomas Moore<br>
<b>Sent:</b> Thursday, October 02, 2014 11:25 AM<br>
<b>To:</b> michlib-l@mcls.org<br>
<b>Subject:</b> [Michlib-l] MeLCat Request Drops<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Are any other libraries having trouble with MeLCat requests being dropped from patron accounts?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">We have been getting more and more complaints from patrons over the past several weeks about their requests disappearing from their MeLCat accounts. It seems to be happening before items are in transit, but we are not receiving any notice
that the holds have been cancelled. We are hearing about it so often and it has been happening so much more lately that it is clear that it is not just patron error. Has anyone else been having the same issue?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks for your input,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thomas Moore<o:p></o:p></p>
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<p class="MsoNormal">Adult Services Librarian<o:p></o:p></p>
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<p class="MsoNormal">Delta Township District Library<o:p></o:p></p>
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<p class="MsoNormal">5130 Davenport Dr.<o:p></o:p></p>
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<p class="MsoNormal">Lansing, MI 48917<o:p></o:p></p>
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<p class="MsoNormal">517-321-4014 x603<o:p></o:p></p>
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<p class="MsoNormal"><a href="mailto:tmoore@dtdl.org">tmoore@dtdl.org</a><o:p></o:p></p>
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