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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We use an online form, and we enter questions according to how much time and/or effort we put into them, using the READ ((Reference Effort Assessment Data)
scale (<a href="http://readscale.org/">http://readscale.org/</a>). Thus, directional questions are always 1, while in-depth research questions are 6. We don’t differentiate between computer and library resource questions.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Mollie<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Mary P. (Mollie) Freier<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Head of Public Services and Professor<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Lydia M. Olson Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Northern Michigan University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">1401 Presque Isle Avenue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Marquette, MI 49855<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">906.227.1061<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> michlib-l-bounces@mail.mcls.org [mailto:michlib-l-bounces@mail.mcls.org]
<b>On Behalf Of </b>Annette Weiss<br>
<b>Sent:</b> Friday, December 13, 2013 5:20 PM<br>
<b>To:</b> michlib-l@lists.mcls.org<br>
<b>Subject:</b> [Michlib-l] Keeping stats on reference questions<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">I am doing a survey on how libraries handle reference desk statistics. Could you please tell me how your library handles them? If you do keep them, do
you differentiate between directional questions versus computer assistance versus an in depth reference question? I would really appreciate learning if there are other ways to measure this or if you think it is necessary to measure it at all. I know some may
do more in depth surveys a certain number of times a year. If you do keep stats, how often are they done?<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Thank you for your time,<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Annette<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">So let me get this straight: You want information about why reference<br>
librarians always answer a question with another question, right?<br>
<br>
Annette Weiss Phone: (248) 553-6872<br>
Adult Services Librarian Fax: (248) 553-3228<br>
E-Mail: <a href="mailto:Annette.Weiss@FarmLib.org">
Annette.Weiss@FarmLib.org</a><br>
Farmington Community Library<br>
32737 W. 12 Mile Rd.<br>
Farmington Hills, MI 48334 </span><o:p></o:p></p>
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