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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Sincerest thanks to all the libraries who shared their best practices and advice. Below please find a condensed digest of responses regarding the placement, implementation,
communication and enforcement of codes of conduct in libraries. The responses received were from public and academic libraries.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Library Code of Conduct placement:<o:p></o:p></span></b></p>
<p class="MsoListParagraphCxSpFirst" style="margin-bottom:10.0pt;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif""><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif"">On library website<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:10.0pt;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif""><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif"">In lobby or near entrance<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:10.0pt;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif""><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif"">Display case with other library information<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:10.0pt;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif""><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif"">Several points around library<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:10.0pt;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif""><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif"">Sections of code broken out on smaller signs (no cell phones, no food/drink, etc…)<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:10.0pt;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif""><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif"">Available for check out
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:10.0pt;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif""><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif"">Poster size
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:10.0pt;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif""><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif"">8.5x11<o:p></o:p></span></p>
<p class="MsoListParagraph"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Code enforcement:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">There were several models for code enforcement. The “three strikes” rule seemed to be a common theme.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Step 1: Provide copy of code to patron<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Step 2: If behavior continues, ask the patron to leave.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Step 3: If still non-compliant, inform patron that their library privileges will be revoked for set period of time<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Step 4: Call security/police if all other steps do not remediate issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Three strikes rule- for smaller issues two warnings given and then asked to leave. For severe issues, such as safety issues, patrons asked to leave immediately.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Case by case review of violation.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Violation forms 1<sup>st</sup>, 2<sup>nd</sup> and 3<sup>rd</sup> with instructions on how to appeal.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Code enforcement follow up:<o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="margin-bottom:10.0pt;mso-add-space:auto;text-indent:-.25in;line-height:115%;mso-list:l0 level1 lfo3">
<![if !supportLists]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif""><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif"">Short, specific notes placed in patron record<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Challenges:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">-Hygiene issues or other issues that need to be reviewed on case by case basis<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Advice:<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">“Enforcement is always a challenge. It requires constant work. My recommendation would be to keep at it, and expect if you are trying to change
a particular behavior, it will take many months, even years depending on the issue in question.”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">“Cameras are particularly helpful in many cases. Do not underestimate the problems they can solve. If you get them, make sure patrons know to what degree they are being monitored
or recorded. For instance our signs say- ‘Some areas of the library may under recorded video surveillance.’ “<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Thank you again. I hope that this information will be of use to the group.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#990099">Bethany Kennedy, MLIS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099">Director, Access Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099">Washtenaw Community College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099">Bailey Library, GM 111<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099">4800 East Huron River Dr.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099">Ann Arbor, MI 48105-4800<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099">ph: 734.477.8723<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099">fax:734.677.2220<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099">email:
<a href="mailto:bakennedy@wccnet.edu"><span style="color:#990099">bakennedy@wccnet.edu</span></a><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Kennedy,Bethany
<br>
<b>Sent:</b> Wednesday, October 16, 2013 3:09 PM<br>
<b>To:</b> 'michlib-l@lists.mcls.org'<br>
<b>Subject:</b> Library code of conduct- implementation questions<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Hello all!
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">I am working on a draft for a Library Code of Conduct. I have found lots of information to generate a draft for our library. However, I do have some questions regarding implementation
for those libraries that have posted codes.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo2"><![if !supportLists]><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">How is the code of conduct communicated to patrons? Is it somewhere visible or only available online?<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo2"><![if !supportLists]><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">How are violations handled?
<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo2"><![if !supportLists]><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Any other best practice recommendations as we begin the process of implementing a formal code of conduct? Is there something you wish you could change about your
current code, or something you feel is a challenge? <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">You can reply to me on or off list, and if others are interested I would be happy to digest and report my findings.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Thanks so much,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#990099">Bethany Kennedy, MLIS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099">Director, Access Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099">Washtenaw Community College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099">Bailey Library, GM 111<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099">4800 East Huron River Dr.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099">Ann Arbor, MI 48105-4800<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099">ph: 734.477.8723<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099">fax:734.677.2220<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#990099">email:
<a href="mailto:bakennedy@wccnet.edu"><span style="color:#990099">bakennedy@wccnet.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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