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<p class="MsoNormal"><span style="color:#1F497D">Looks like I failed to send this to the Michlib list … trying again …
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I hope we will soon start taking photos in all instances and stop holding damaged books.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> -- Kriss<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">--------------------------------------------------<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Kriss Ostrom, Head, Circulation Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Michigan State University Libraries<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">366 W. Circle Dr<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">East Lansing, MI 48824<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">517.884.1943 FAX 517.355.5005<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">--------------------------------------------------<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ostrom, Kriss
<br>
<b>Sent:</b> Monday, September 23, 2013 12:13 PM<br>
<b>To:</b> 'Kelly Bennett, Ferndale Public Library'<br>
<b>Subject:</b> RE: [Michlib-l] Damaged items question<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">For a recent situation like this, I wanted to get the in-demand book rebound as quickly as possible, so I took three digital photos of it (different views) and emailed them to the patron along with an explanation
of why she has a binding fee charge on her account. I also kept copies of the photos if it becomes an issue in the future.</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:michlib-l-bounces@mail.mcls.org">michlib-l-bounces@mail.mcls.org</a> [<a href="mailto:michlib-l-bounces@mail.mcls.org">mailto:michlib-l-bounces@mail.mcls.org</a>]
<b>On Behalf Of </b>Kelly Bennett, Ferndale Public Library<br>
<b>Sent:</b> Monday, September 23, 2013 12:03 PM<br>
<b>To:</b> 'michlib-l@lists.mcls.org'<br>
<b>Subject:</b> Re: [Michlib-l] Damaged items question<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Great question, Tracie. We don’t have a policy per se, but we tend to let them sit for about three months. Our procedure is, after an item has been identified as damaged, we notify the patron that they will be
billed for the cost of the item plus a processing fee. The item then stays on our damaged shelf until the patron has paid or for about three months, at which time we evaluate whether we should get rid of the item or not.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I’d be curious to hear others’ responses.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Kelly Bennett<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Head of Circulation, Ferndale Public Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:michlib-l-bounces@mail.mcls.org">michlib-l-bounces@mail.mcls.org</a> [<a href="mailto:michlib-l-bounces@mail.mcls.org">mailto:michlib-l-bounces@mail.mcls.org</a>]
<b>On Behalf Of </b>Tracie Alger<br>
<b>Sent:</b> Monday, September 23, 2013 9:59 AM<br>
<b>To:</b> <a href="mailto:michlib-l@lists.mcls.org">michlib-l@lists.mcls.org</a><br>
<b>Subject:</b> [Michlib-l] Damaged items question<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Does anyone have a policy that addresses how long a damaged item is held by the library? For example, a patron returns a water-damaged item to the book drop and would like to see proof that the item is damaged. We currently hold these items
in a couple of file cabinet drawers. This becomes an issue for space and health reasons. Would be interested in formal and informal guidelines as I am going about making formal policies for our board to review.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you for your help!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sincerely,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Tracie Alger<o:p></o:p></p>
<p class="MsoNormal">Assistant Director<o:p></o:p></p>
<p class="MsoNormal">Big Rapids Community Library<o:p></o:p></p>
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